REFUND POLICY
- Thank you for shopping at www.majestyice.com.au We strive to provide the best products and services to our customers. This refund policy outlines the terms and conditions for requesting a refund on purchases made through our website.
- Eligibility for Refunds 2.1. We offer refunds on products or services purchased directly from our website. 2.2. To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt. 2.3. The following items are generally non-refundable:
- Digital products or services that have been downloaded or accessed,
- Gift Cards or Vouchers,
- Customized or personalized products, unless they are defective or damaged upon arrival,
- Refund Requests 3.1. If you are dissatisfied with your purchase and wish to request a refund, please contact our customer support within (14 days) of receiving the product or service. 3.2. Refund requests must be submitted via email and include the following information:
- Order number
- Reason for the refund request
- Any supporting evidence, such as photos or videos, if applicable
- Refund evaluation 4.1. We will evaluate refund requests on a case-by-case basis. 4.2. We may require additional information or clarification regarding your refund request. 4.3. We reserve the right to refuse a refund if:
- The refund request is not made within the specified timeframe,
- The product or service has been used, altered, or damaged,
- The product or service is not eligible for a refund based on the conditions outlined in this policy,
- Refund Process 5.1. If your refund request is approved, we will initiate a refund within (14 days). 5.2. Refunds will be issued using the original payment method unless otherwise agreed upon. 5.3. Depending on your payment provider, it may take additional time for the refund to be processed and reflected in your account.
- Shipping and Return Costs 6.1. In most cases, shipping and return costs are non-refundable unless the product is defective or damaged upon arrival. 6.2. If a refund is issued for a defective or damaged product, we may provide instructions on how to return the item, and we will cover the shipping costs associated with the return.
